This privacy policy tells you how we use your personal data when you visit our website, interact with us, and buy our goods, services or contact us for advice.
It also tells you about your privacy rights and how the law protects you.
It is important that you read this privacy policy, so that you are fully aware of how and why we are using your data.
This privacy policy was last updated on 23rd of February 2021.
If you have any questions, or would like to exercise your privacy rights, please follow the instructions in this privacy policy. See How to contact about privacy below.

This Privacy Policy does not apply to the practices of third parties that we do not own or control.

Our goods and services are aimed at adult users (age 18 and over). This website is not intended for children and we do not knowingly collect data relating to children. is owned by Samantha Lodge and is located 8 Mill Corner Fleet Hampshire GU51 2UX

This privacy policy applies to:

  • (Animals-Communicate)
  • Animals-Communicate social media
  • All Correspondence with Animals-Communicate
  • Animals-Communicate advice requests
  • Animals-Communicate newsletters
  • Animals-Communicate goods and services

What personal data we collect and how we store it

We collect data from you in several different ways:

  • When you complete a form on our website
  • Correspond with us by phone, e-mail or in writing
  • Sign up to receive our communications
  • Information in order to provide our goods or service
  • Register for an event
  • Information that you provide when you communicate with us by any means
  • Direct interactions – You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or through chat or social media.

This includes personal data you provide when you:

  • Sign up to receive the newsletter
  • Make enquiries, request advice or request information be sent to you
  • Order our products or service
  • Ask for marketing to be sent to you
  • Engage with us on social media
  • Enter a competition, promotion or survey
  • Contact customer services
  • Consultations
  • Automated technologies or interactions. As you interact with us, including via the website, we may automatically collect technical data about your equipment, browsing actions and patterns. We may also collect tracking data when you use our website, or when you click on one of our adverts (including those shown on third party websites).

Third parties or publicly available sources. We may receive personal data about you from various types of third parties, including:
• Technical data and/or tracking data from analytics providers and search information providers,
• Data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites.

The personal information we collect might include name, email address, postal address, telephone number, mobile number, communication preferences or bank account details (payment processing).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Indirect collection of data

Information may also be collected indirectly for example when you use our website or engage with our social media. If you visit our website, we may automatically collect the following information:

  • Contact data includes address, email address and telephone numbers
  • Information provided voluntarily by you. For example, when you register for information (including newsletters) or when you make a purchase
  • Preferences, feedback and survey responses
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
  • Usage data includes information about how you use our website, products and services
  • Tracking data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels and mobile identifiers
  • Marketing and communications data includes your preferences in receiving direct marketing from us and communication preferences, including newsletters.

How we may use your personal information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances
Animals-Communicate rely on a number of legal bases to collect, use, and share your information, including:

  • As needed to provide animals-communicate goods or services, such as when we use your information to fulfil your order/service request, to settle disputes, or to provide customer support,
  • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the animals-communicate mailing list or emailing us,
  • Where it is in our legitimate interests to perform our functions,
  • To comply with a legal , insurance or tax obligation or court order or in connection with a legal claim
  • Inform you of events, competitions goods or services.
  • We may also share your personal data with trusted third parties including Google analytics and Facebook,
  • We will share personal data with law enforcement or other authorities if required by applicable law.


Internet Privacy and Cookies

Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these polices. Please check these policies before you submit any personal data to these websites.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Use of Cookies 

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
You can adjust the settings on your computer to decline cookies if you wish. This can be done within the ‘settings’ section of your computer. For more information please read the advice at

Payment information

PayPal is external from the website and we do not keep data on our own systems.

We may require bank account details for payment or refund processing.

International transfers

Whenever we transfer your personal data out of the EEA, we will comply with applicable data protection law.

Data security

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date. We will only keep the data for as long as necessary for the purposes for which it was collected. It should be noted that we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet. Any transmission is at your own risk. Once we have retrieved your information, we will use strict procedures to try and prevent unauthorised access.

Data retention

Where there is a contract between us, we will retain your personal data for the duration of the contract, and for a period of seven years following its termination or expiry, to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.

Your legal rights

If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception, we will explain this to you in our response.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us using the contact details.
In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us using the contact details provided below.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

The right to be informed

This Privacy Policy informs you how we use your personal data.


You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information in this policy. We will try to respond to this request within 30 days. You do not have the right to this information if it discloses personal information about another person or if for legal reasons we are not allowed to disclose it. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Change, restrict, delete

You may also have rights to change, restrict my use of, or delete your personal information. There are exceptional circumstances (like where we are required to store data for legal or tax reasons). please use the contact details provided in this policy.


In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of where there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes without consent. In such cases, Animals-Communicate will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal or tax reasons. If you would like to object to the processing of your personal data, please contact us using the contact details provided in this policy.


If you reside in the EU and wish to raise a concern about my use of your information (without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. We would appreciate the opportunity to rectify any issues beforehand – you can contact using the details provided in this policy.
If you wish to exercise any of the rights set out above, please contact us.
You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

How to contact Animals-Communicate about privacy

Samantha Lodge is our data controller and can be contacted at:
8 Mill Corner Fleet Hampshire GU51 2UX.
[email protected]

Changes to this Privacy Policy

From time to time the Privacy Policy changes and will be published here and will be effective from the publication date.

Publication Date 23rd of February 2021
Review Date 22nd of February 2022